Please read the below carefully

  1. For deliveries within Australia, we use Australia Post's parcel service and deliver to business addresses, street addresses and post office boxes. All orders are processed and mailed as quickly as possible (for hand crafted products please allow up to 8 weeks). Delivery takes 1 - 5 working days from lodgement and will vary based upon your location. Every attempt will be made to deliver your parcel personally. If you are not there to receive your parcel, we will check any delivery instructions, look for a 'safe drop' location to leave your parcel (and a notification card will be dropped in your letter box letting you know of the safe drop location) or return your parcel to an Australia Post outlet (and a note will be left stating which Australia Post outlet you can collect your parcel from and the time when it will be available for you to collect it). Our processing and delivery timeframes and approximate rates are set out below and will be calculated at checkout based on the quantity and weight of the items you have purchased.
  2. Aromatique Essentials can deliver to most locations worldwide. For international deliveries, we use Australia Post Air Mail and your local postal service. Our postage timeframes and approximate rates are defined by Australia Post and will be calculated at checkout based on the quantity and weight of the items you have purchased.
  3. All orders are processed and mailed as quickly as possible (typically within 5 working days of completion of product). Delivery times will vary based upon your location.
  4. All orders placed with us are made to order only. 
  5. If you live outside Australia, local customs or import duties may be charged when your parcel reaches your destination. Recipients outside Australia will be responsible for any import duties, other taxes, clearance fees and any other additional charges. Please note that customs inspections may also delay the delivery of your order.
  6. To comply with Australian export regulations, Aromatique Essentials is required to accurately list the contents of your order and to declare the exact value of all items ordered and to mark them as dutiable merchandise. We are also prohibited from marking the order as a gift, even if the order was placed with the intention of sending it as a gift.
  7. During sale periods and other peak periods (e.g. over the Christmas and new year period) orders may take longer to deliver than the timeframes indicated above.
  8. Aromatique Essentials is not responsible for any loss of, or damage to, items during transit. If your parcel has not arrived within a reasonable timeframe, please contact us and we will track your parcel through Australia Post. A tracking number can be supplied.



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